Effective Date: 28 March 2026 | Last Updated: 28 March 2026
This Refund & Cancellation Policy governs all purchases made on apnaastroai.com. Please read it carefully before making any payment. By completing a purchase, you agree to this policy.
1. General Principle
ApnaAstroAI provides digital services that are delivered instantly or within a short time after purchase. Because AI-generated readings and reports are created and delivered digitally upon payment, we follow a no-refund policy for completed digital deliveries, except where a technical failure on our part has prevented delivery.
2. When You Are Eligible for a Refund
You are entitled to a full refund in the following situations:
- Non-delivery due to technical error: Your reading, report, or service was not generated or delivered to you due to a verified error or outage on our platform.
- Duplicate payment: You were charged twice for the same order due to a payment gateway error.
- Incorrect amount charged: You were charged a different amount than the price displayed at the time of purchase.
- Pandit Ji no-show: A booked Pandit Ji did not join the session and no rescheduling was offered within 24 hours.
3. When Refunds Are Not Applicable
- Completed AI readings: Kundali, numerology, palmistry, and all other AI-generated readings that have been successfully generated and delivered are non-refundable.
- Brihat Kundali reports: Once generated and made available for download, Brihat Kundali reports are non-refundable.
- Soulmate Sketch: Once the AI-generated portrait and reading have been delivered, no refund is applicable.
- Expired plans: No refund is available for unused questions or call minutes remaining at the time a plan expires.
- Question boosters: Question booster packs are non-refundable once purchased.
- Change of mind: We do not issue refunds if you change your mind after a digital service has been delivered.
- Dissatisfaction with AI content: Astrological readings are generated by AI for guidance purposes. Dissatisfaction with the content of a reading does not constitute grounds for a refund. See our Disclaimer.
- Late Pandit Ji cancellation: Cancellations made less than 2 hours before a booked session are non-refundable.
4. Pandit Ji Booking Cancellation Policy
- Cancellation more than 2 hours before the session: Full refund to the original payment method within 5–7 business days.
- Cancellation within 2 hours of the session: No refund.
- Pandit Ji cancels or does not appear: Full refund or free rescheduling at your choice, processed within 3 business days.
- To cancel a booking, go to My Profile → My Bookings and cancel there, or email [email protected] with your booking ID.
5. How to Request a Refund
- Email [email protected] within 7 days of the transaction date.
- Use the subject line: Refund Request – [Your Order ID]
- Include: your registered mobile number or email, order/transaction ID, date of purchase, and reason for the refund request.
- Our support team will acknowledge your request within 2 business days and review it within 5 business days.
6. Refund Processing Timeline
- Once a refund is approved, it is initiated to the original payment method (Razorpay, PhonePe, or Paytm).
- Credit/Debit Cards: 5–7 business days after initiation.
- UPI / Net Banking / Wallets: 3–5 business days after initiation.
- Bank processing times are outside our control. If you have not received the refund within 10 business days of approval, please check with your bank before contacting us.
7. Chargebacks
If you initiate a chargeback with your bank or payment provider without first contacting us, your account may be suspended pending investigation. We encourage you to raise all disputes directly with us first — most issues are resolved faster this way.
8. Plan Upgrades
When you upgrade a plan, remaining questions or call minutes from your old plan are carried over to the new plan. No partial refund is issued for the unused portion of a previous plan.
9. Promotional and Discounted Purchases
Purchases made using coupon codes, promotional offers, or festival discounts are subject to the same refund policy. The refund amount will reflect the actual amount paid (after discount), not the original price.
10. Contact for Disputes
Email: [email protected]
WhatsApp Support: Available via the chat widget on our website
Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Response Time: Within 24–48 hours
