Privacy Policy

Effective Date: 1 January 2025  |  Last Updated: 1 January 2025

1. Introduction

ApnaAstroAI Technologies Pvt. Ltd. ("ApnaAstroAI", "we", "us", or "our") operates the website astroai.in. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our services. By using ApnaAstroAI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, mobile number, WhatsApp number, and email address for registration and OTP verification.
• Birth details: Date of birth, time of birth, and place of birth required to generate astrological readings.
• Payment information: All payments are processed by Razorpay. ApnaAstroAI does not store your credit/debit card numbers or banking credentials. Razorpay processes payments in compliance with PCI-DSS standards.
• Communication data: Messages sent to our support team via chat, email, or WhatsApp.

2.2 Automatically Collected Information

• Device type, operating system, browser, and IP address.
• Pages visited, time spent, and referring URLs via analytics cookies.

3. How We Use Your Information

• To generate and deliver your personalised astrological readings.
• To process payments through Razorpay and maintain transaction records.
• To send OTP-based authentication messages via SMS/WhatsApp.
• To provide customer support and respond to your enquiries.
• To improve our AI models using anonymised, aggregated data only.
• To send service notifications and (where opted in) promotional communications.
• To comply with legal obligations under applicable Indian law.

4. Data Sharing and Disclosure

We do not sell your personal data. We share your information only as follows:

• Razorpay: Payment processing, subject to Razorpay's Privacy Policy.
• AI Providers: Anonymised birth data is sent to AI model providers solely to generate readings. No personally identifiable information (PII) is shared.
• SMS/OTP providers: Mobile number shared with authorised SMS gateway providers for OTP delivery only.
• Legal compliance: We may disclose information when required by law, court order, or government authority.

5. Data Retention

We retain your account and reading data for as long as your account is active. You may request deletion at any time by emailing privacy@astroai.in. Transaction records are retained for 7 years as required by Indian tax laws.

6. Cookies

We use essential cookies for authentication and session management, and analytics cookies (Google Analytics) to understand usage. You can disable non-essential cookies in your browser settings without affecting core functionality.

7. Data Security

We implement TLS encryption for data in transit and AES-256 encryption for sensitive data at rest, along with regular security audits. No method of transmission over the Internet is 100% secure, but we strive to use commercially acceptable means to protect your data.

8. Your Rights

Under the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023 (DPDPA), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Withdraw consent for non-essential data processing.

To exercise these rights, email privacy@astroai.in.

9. Children's Privacy

ApnaAstroAI services are intended for users aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us immediately.

10. Grievance Officer

In accordance with the Information Technology Act 2000 and rules thereunder:

Name: Grievance Officer, ApnaAstroAI
Email: grievance@astroai.in
Address: ApnaAstroAI Technologies Pvt. Ltd., 123 Tech Park, Sector 21, Gurugram, Haryana – 122001, India
Response time: Within 30 days of receipt

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use after changes constitutes acceptance.

12. Contact

Privacy queries: privacy@astroai.in
ApnaAstroAI Technologies Pvt. Ltd., 123 Tech Park, Sector 21, Gurugram, Haryana – 122001, India